Legal Information

Terms & Conditions

Last Updated: January 1, 2026

These Terms and Conditions govern your use of Horizon IT Services LLC's website and services. By accessing our website or engaging our services, you agree to be bound by these terms.

1. Services

Horizon IT Services LLC provides IT consulting, web development, app development, cloud solutions, digital marketing, and cybersecurity services. The specific scope, deliverables, timeline, and pricing for each engagement are defined in a written Statement of Work (SOW) or Service Agreement signed by both parties.

2. Client Obligations

Clients agree to:

• Provide accurate and complete information necessary for service delivery
• Respond to requests for feedback or approvals in a timely manner
• Ensure they have the authority to engage our services and share any proprietary materials
• Make payments according to the agreed schedule

3. Intellectual Property

Upon receipt of full payment, all custom work product created by Horizon IT Services LLC for a client becomes the client's property. Pre-existing tools, frameworks, methodologies, and proprietary materials remain the property of Horizon IT Services LLC. We retain the right to reference completed projects in our portfolio unless otherwise agreed in writing.

4. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of the engagement. This obligation survives termination of the agreement.

5. Limitation of Liability

Horizon IT Services LLC's liability for any claim arising from our services shall not exceed the total fees paid by the client in the three months preceding the claim. We are not liable for indirect, incidental, consequential, or punitive damages of any kind.

6. Warranties and Disclaimers

We provide services on an "as is" basis and make no guarantees regarding specific business outcomes, revenue increases, or search engine rankings. We will make reasonable efforts to correct defects in our deliverables within a mutually agreed warranty period.

7. Termination

Either party may terminate an engagement with 30 days written notice. Upon termination, the client is responsible for payment of all work completed through the termination date. We will deliver all completed work product upon receipt of final payment.

8. Governing Law

These Terms and Conditions are governed by the laws of the United States. Any disputes shall be resolved through binding arbitration in accordance with applicable rules.

9. Modifications

We reserve the right to update these Terms and Conditions. Continued use of our services after changes constitutes acceptance of the revised terms.

Refund Policy

Last Updated: January 1, 2026

At Horizon IT Services LLC, we are committed to delivering high-quality work and client satisfaction. This Refund Policy outlines the terms under which refunds may be issued.

1. Project-Based Services

For one-time project engagements (web development, app development, custom solutions):

• Before project start: Full refund of any deposits paid, less a 10% administrative fee.
• After work has begun: Refunds are prorated based on the percentage of work completed. No refund is issued for completed and approved deliverables.
• After project completion and final payment: No refunds are issued once the project has been delivered, accepted, and all final payments made.

2. Managed IT Services (Monthly Plans)

For monthly managed IT service plans:

• Monthly subscriptions may be cancelled with 30 days written notice.
• No partial month refunds are issued.
• Annual plan clients who cancel early receive a prorated refund for unused full months, less any discounts applied to the annual rate.

3. Consulting Services

Consulting hours that have been rendered are non-refundable. If a consulting engagement is cancelled before scheduled sessions, prepaid and unused hours may be refunded at our discretion, less a 15% service fee.

4. Satisfaction Guarantee

If you are dissatisfied with our work, we ask that you notify us in writing within 14 days of delivery. We will work diligently to resolve your concerns through revisions, corrections, or alternative solutions. Our goal is always your complete satisfaction, and we will make reasonable efforts to address any legitimate quality concerns before processing any refund.

5. Non-Refundable Items

The following are non-refundable under any circumstances:

• Third-party software licenses, hosting fees, and domain registrations purchased on your behalf
• Rush service fees and expedited delivery charges
• Work that has been approved and accepted by the client in writing
• Services consumed in full, including completed consulting sessions

6. Refund Process

Approved refunds are processed within 10–14 business days to the original payment method. To request a refund, contact us at info@horizonitservicesllc.com with your invoice number and reason for the request.

7. Disputes

If you believe a charge was made in error, please contact us immediately. We will investigate and resolve legitimate billing errors promptly. We reserve the right to dispute chargebacks where services have been rendered as agreed.

Disclaimer

Last Updated: January 1, 2026

The information provided on this website and through our services is for general informational purposes only. Horizon IT Services LLC makes no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or suitability of the information contained on this site.

1. No Professional Advice

Nothing on this website constitutes legal, financial, accounting, or professional advice. You should consult with appropriate licensed professionals before making any decisions based on information found on our website.

2. Technology and Security

While we implement industry-standard security practices and best efforts, Horizon IT Services LLC cannot guarantee that our systems or your systems will be completely secure from cyberattacks, data breaches, or technical failures. Technology inherently carries risks, and we disclaim liability for losses arising from unavoidable security incidents when reasonable precautions have been taken.

3. Third-Party Content and Links

Our website may contain links to third-party websites. These links are provided for convenience and informational purposes only. We have no control over the content, security, or privacy practices of these external sites and are not responsible for any harm or loss resulting from their use.

4. Results Not Guaranteed

Any case studies, testimonials, or examples of results described on this website represent outcomes achieved in specific circumstances and should not be interpreted as guarantees of similar results. Individual results will vary based on many factors including market conditions, client resources, and implementation quality.

5. Service Availability

We strive to maintain consistent service availability but do not guarantee uninterrupted access to our website or services. We reserve the right to modify, suspend, or discontinue any service with reasonable notice.

6. Forward-Looking Statements

Any statements on this website regarding future plans, industry trends, or expected outcomes are forward-looking statements subject to risks and uncertainties. Actual results may differ materially from those anticipated.

7. Accuracy of Information

We make every effort to keep the information on our website current and accurate. However, technology and regulations change rapidly, and we cannot guarantee that all information is up-to-date at all times. Pricing, service details, and availability are subject to change without notice.

8. Contact

If you have questions about any of these policies, please contact us at info@horizonitservicesllc.com.